Zalando SAP Solution Manager and Fiori Implementation Case Study

Case studies

WMS

Zalando SAP Solution Manager and Fiori Implementation Case Study

Zalando replaced legacy SAP interfaces with Fiori apps and upgraded Solution Manager 7.2 to cut admin effort and speed incident resolution.

Published

June 4, 2026

Read time

3 min read

Source

SAP

The case study details how Zalando modernized its SAP landscape by adopting SAP Solution Manager 7.2 and SAP Fiori. The project replaced dated user interfaces, simplified incident management, and moved system monitoring in-house. Results include 80 percent faster run times, 50 percent lower daily administration effort, and reduced external support costs while staying close to standard SAP processes.

Key takeaways

SAP Fiori apps eliminated training needs and enabled direct issue resolution

Solution Manager 7.2 delivered real-time system status visibility

Incident management effort dropped through standardized processes

Change Request Management became audit-compliant with lower overhead

In-house monitoring reduced external support costs

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

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