West Coast Distribution 3PL WMS Case Study: 99.9% Inventory Accuracy

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West Coast Distribution 3PL WMS Case Study: 99.9% Inventory Accuracy

Case study of Manhattan SCALE WMS deployment at West Coast Distribution showing 99.9% inventory accuracy, 24/7 customer visibility, and one-week rollout timelines.

Published

June 4, 2026

Read time

3 min read

Source

Manhattan Associates

West Coast Distribution, a Los Angeles-based 3PL, replaced manual tracking systems with Manhattan SCALE to support multi-customer operations across four warehouses. The solution delivered automated scanning, real-time inventory visibility, and ERP integrations that eliminated email-based status checks. Results include near-perfect accuracy, faster order fulfillment, and scalable rollout processes that require minimal IT resources.

Key takeaways

Achieved 99.9% inventory accuracy through automated scanning and tracking

Enabled 24/7 customer visibility into inventory and order status via unified dashboard

Reduced WMS rollout time to one week for full ERP integrations and 2-3 days for smaller systems

Eliminated manual cycle counts and email status reporting for CSRs and customers

Supported ecommerce requirements including custom packing lists and drop-ship workflows

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

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