WellTrans NEMT TMS Implementation: 90-Day Go-Live Case Study

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TMS

WellTrans NEMT TMS Implementation: 90-Day Go-Live Case Study

Case study showing how WellTrans deployed TripSpark NovusMED TMS to reach 100% compliance within 90 days for Indiana Medicaid NEMT operations.

Published

June 4, 2026

Read time

3 min read

Source

WellTrans, a new non-emergency medical transportation provider, needed to stand up a full statewide operation serving Anthem Health Plans within 90 days. Using TripSpark NovusMED as the primary TMS, the organization achieved 90-95% compliance in the first month and 100% by month two. The implementation covered scheduling, dispatch, call center operations, and claims processing across 92 Indiana counties.

Key takeaways

New NEMT provider achieved full operational status in 90 days using TripSpark NovusMED TMS

Reached 100% regulatory compliance by end of month two after go-live

First-month performance hit 90-95% of Anthem service level targets

Software deployed as standalone system without legacy integration constraints

Call center metrics: under 35-second average answer time and 6-minute call resolution

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

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