Utility Supply Company Improves Inventory Accuracy with Epicor Prophet 21

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MES

Utility Supply Company Improves Inventory Accuracy with Epicor Prophet 21

Case study of a four-location water and sewer products distributor achieving 99.5 percent inventory accuracy and margin gains after implementing Epicor Prophet 21 ERP.

Published

June 4, 2026

Read time

3 min read

Source

Utility Supply Company, a Midwestern distributor of underground water, sewer, and storm drainage products, replaced manual processes with Epicor Prophet 21 to manage thousands of SKUs across four sites. The system delivered real-time stock visibility, automated pricing, and paperless transaction tracking. Within three years the company reached 99.5 percent inventory accuracy, reduced stockouts, and improved billing and collections workflows.

Key takeaways

Real-time multi-location inventory visibility eliminated overselling and allocation conflicts

99.5 percent inventory accuracy achieved through system-enforced cycle counting

Automated low-stock alerts and best-price replenishment increased profit margins

Paperless transaction history improved billing, invoicing, and collections accuracy

Single interface reduced order entry and pricing update time from hours to minutes

Market overview

SCR methodology note

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