Urban Outfitters Supply Chain Transformation with Manhattan WMS

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WMS

Urban Outfitters Supply Chain Transformation with Manhattan WMS

Case study showing how Urban Outfitters replaced legacy systems with Manhattan Warehouse Management to support multi-channel growth across six distribution centers.

Published

June 4, 2026

Read time

3 min read

Source

Manhattan Associates

Urban Outfitters implemented Manhattan Associates Warehouse Management, Transportation Execution, and Supply Chain Intelligence to consolidate operations across four North American and two European distribution centers. The platform replaced multiple legacy systems, integrated with existing tilt-tray sorters, and delivered measurable gains in labor productivity and order cycle times. Results included a 35% headcount reduction, 80% faster manifesting, 66% shorter receiving turn time, and 60% higher put-away efficiency.

Key takeaways

Replaced fragmented legacy WMS with a single scalable platform across six DCs

Integrated Manhattan WMS with inherited tilt-tray sorters and material handling equipment

Achieved 35% reduction in total distribution headcount and 60% increase in put-away efficiency

Cut receiving cycle time by 66% and manifesting/invoicing time by 80%

Enabled faster future rollouts, targeting six-month implementations for new facilities

Market overview

SCR methodology note

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