Unilever South Africa Uses Real-Time Visibility to Manage Border Delays

Case studies

SCP

Unilever South Africa Uses Real-Time Visibility to Manage Border Delays

Case study shows how Unilever South Africa deployed FourKites visibility to reduce border wait times and manual tracking during COVID-19.

Published

June 4, 2026

Read time

3 min read

Source

Unilever South Africa integrated its TMS with FourKites in 2019 to gain real-time shipment tracking. The platform provided predictive ETAs, automated alerts for facility and border delays, and reduced outbound carrier calls. During the pandemic, custom geofences around borders enabled proactive management of extended wait times exceeding 10 hours.

Key takeaways

Real-time visibility reached 80% of shipments within 18 months of deployment

Custom geofences generated alerts for border delays longer than set thresholds

Over 2,500 notifications sent for facility wait times exceeding 4 hours

Outbound carrier calls reduced by replacing manual status checks with automated tracking

Actual entry/exit timestamps replaced manual Completion of Delivery data collection

Market overview

SCR methodology note

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Important consideration

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