Unified IT and Mobile Apps for Project Tracking and Customer Service

Case studies

WMS

Unified IT and Mobile Apps for Project Tracking and Customer Service

Case study shows how Baumann Koelliker unified ERP and mobile apps with SAP S/4HANA and SAP Fiori to enable real-time project data capture from the field.

Published

June 4, 2026

Read time

3 min read

Source

SAP

Baumann Koelliker, a Swiss electrical installation provider, replaced fragmented legacy systems with SAP S/4HANA and SAP Fiori apps. Service technicians now record time, materials, and progress directly at customer sites via tablets. Real-time data flows to project managers and customers, replacing manual transfers and delayed postings. The implementation standardized processes across 14 subsidiaries and improved visibility into revenue-generating activities.

Key takeaways

Real-time field data capture replaced 2-3 week manual posting cycles

SAP Fiori apps on tablets allow technicians to log time and materials on-site

Centralized SAP S/4HANA platform standardized processes across 14 subsidiaries

6,700 orders processed via mobile devices in first 1.5 months after go-live

Project managers gained instant visibility into costs, progress, and revenue

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

Vendors mentioned in this report

No items found.