Tracking Service Delivery to Improve Mobile Workforce Efficiency

Case studies

WMS

Tracking Service Delivery to Improve Mobile Workforce Efficiency

Case study of SH Integrated Services implementing SAP Hybris Cloud for Customer to track field service delivery and reduce administrative workload in Singapore.

Published

June 4, 2026

Read time

3 min read

Source

SAP

SH Integrated Services, a Singapore-based integrated building services provider, deployed SAP Hybris Cloud for Customer to connect field service teams with back-office operations. The solution enabled real-time service status tracking on mobile and desktop, automated administrative processes, and provided analytics for management oversight. Results included monthly productivity savings and faster response times for breakdown cases across public sector and education facility contracts.

Key takeaways

Real-time service delivery tracking on mobile and desktop improved field team coordination

Automated administration reduced workload and created a single source of truth for customer data

Cloud deployment enabled rapid implementation without additional hardware investment

Analytics and reporting gave management visibility into overall service performance

Mobile workforce gained access to contacts, quotations, contracts, and service history

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

Vendors mentioned in this report

No items found.