Townsend Building Supply Epicor BisTrack Implementation Case Study

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Townsend Building Supply Epicor BisTrack Implementation Case Study

Case study of Townsend Building Supply's BisTrack deployment across four branches and a truss plant, showing reduced paper use, centralized purchasing, and support for manufacturing and growth.

Published

June 4, 2026

Read time

3 min read

Source

Townsend Building Supply, a lumber and building materials distributor with four branches and a truss plant, implemented Epicor BisTrack to replace an outgrown system. The solution enabled centralized purchasing and dispatch, integrated truss design software with work orders, and introduced Journey Planner for delivery scheduling. Results included halved paper consumption, faster accounts payable processing, and improved inventory forecasting. The Windows-based interface and Outlook integration supported staff efficiency while the hosted deployment reduced IT burden, freeing leadership to focus on strategic expansion.

Key takeaways

BisTrack supported multi-branch operations and truss plant manufacturing without requiring near-term upgrades

Paper consumption reduced by half through digital invoicing, signature pads, and streamlined purchasing workflows

Integration with truss design software and suggested orders improved inventory forecasting and control

Journey Planner centralized delivery scheduling, reducing phone calls and miscommunication

Hosted deployment and familiar Windows interface cut IT overhead and accelerated staff adoption

Market overview

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