Tesco Direct WMS Implementation: Manhattan Associates Case Study

Case studies

WMS

Tesco Direct WMS Implementation: Manhattan Associates Case Study

Case study of Tesco Direct's Warehouse Management implementation for non-food e-commerce fulfilment at its 202,000 sq ft Daventry facility.

Published

June 4, 2026

Read time

3 min read

Source

Manhattan Associates

Tesco Direct deployed Manhattan Associates Warehouse Management for Open Systems and Supply Chain Intelligence to gain end-to-end visibility from order placement through multiple delivery channels. The 3-month implementation integrated with existing Tesco.com Microsoft systems and enabled real-time stock availability checks, order optimisation, and scaling to 24/7 multi-shift operations. The system supports home delivery, courier, and store collection options while handling growth from 8,000 to 11,000 SKUs.

Key takeaways

WMS selected for integration with existing Microsoft/Tesco.com infrastructure and multi-channel fulfilment flexibility

Three-month implementation included training documentation and SOP development under tight timelines

Real-time stock visibility prevents acceptance of unfulfillable orders across web, phone, and in-store channels

Daventry facility scaled to 24-hour operations to match demand growth for 11,000 non-food SKUs

Supply Chain Intelligence provides performance measurement and event monitoring across the fulfilment network

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

Vendors mentioned in this report

No items found.