TCHO Improves Chocolate Supply Chain Planning with DemandCaster

Case studies

MES

TCHO Improves Chocolate Supply Chain Planning with DemandCaster

Case study showing how TCHO used Plex DemandCaster to shift from reactive to proactive planning, cutting stockouts and finished goods days of supply.

Published

June 4, 2026

Read time

3 min read

Source

TCHO, a premium chocolate maker, faced long lead times for cacao beans and fluctuating demand that caused stockouts and service issues. After implementing Plex DemandCaster with two-way Oracle NetSuite integration, the company gained MRP visibility, improved forecasting, and reduced critical out-of-stock items by over 4x while cutting finished goods days of supply by 63%. Production increased more than 50% while maintaining 98.5% service levels and on-time in-full shipments improved nearly 20%.

Key takeaways

On-time in-full shipments improved nearly 20% after implementation

Production volume rose over 50% while holding or exceeding 98.5% service levels

Critical stockouts reduced by more than 4x through better demand visibility

Finished goods days of supply dropped 63% with proactive inventory planning

Two-way NetSuite integration enabled automated work order generation and MRP

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

Vendors mentioned in this report

No items found.