Supply Chain Performance Guide: Digitization and Process Automation

White papers

SCP

Supply Chain Performance Guide: Digitization and Process Automation

Examines how digitization and process automation reduce supply chain complexity and improve performance across labor, fulfillment, and resilience.

Published

June 4, 2026

Read time

3 min read

Source

This guide presents findings from a 2021 Roland Berger survey of European and North American supply chain professionals. It identifies six complexity factors and benchmarks organizational maturity in digitization. Leaders show higher in-house execution capability and automation rates, while recommendations focus on system integration, technology adoption, and workforce development to close performance gaps.

Key takeaways

84% of supply chain professionals rank digitization as a key priority or core strategy element.

Only 33% of organizations report fully automated, paperless workflows versus 6% of advanced performers.

59% of leaders execute digitization projects entirely in-house compared to 23% of advanced organizations.

Six operational factors drive supply chain complexity: labor, customer experience, agility, sustainability, digitization, and facility optimization.

Recommended actions include ERP-WMS-TMS integration, AI/ML adoption, and targeted workforce capability building.

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

Vendors mentioned in this report

No items found.