Supply Chain Benchmarking 2022: Global Perspectives on Complexity
Survey of 167 supply chain professionals across Europe and North America measuring maturity across six complexity factors and identifying leader practices.
Körber and Roland Berger surveyed supply chain leaders to benchmark performance in labor engagement, customer experience, agility, sustainability, digitization, and facility optimization. Respondents were segmented into four maturity levels: Leaders, Advanced, Developing, and Initiating. The report details how top performers address labor shortages, SKU proliferation, network visibility, and automation gaps, providing concrete benchmarks for each operational area.
Only 22% of respondents rank as leaders in labor engagement, the lowest maturity score across all six factors.
92% of organizations state supply chain performance has a critical or major impact on customer satisfaction.
89% view sustainability as a strategic priority, yet adoption of sustainable packaging lags significantly.
Leaders achieve 86% workplace safety goal attainment versus 29% for advanced organizations.
Only 33% of leaders have implemented automated, paperless warehouse processes despite 84% citing digitization as a priority.
Market overview
Vendor landscape
Leaders
Implementation considerations
Want deeper analysis on vendors?
Related research
Research
Vendors
Company