STG Improves Quality and Customer Satisfaction with Manhattan SCALE WMS

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WMS

STG Improves Quality and Customer Satisfaction with Manhattan SCALE WMS

Case study of Belgian wholesaler STG consolidating three operations into one warehouse and deploying Manhattan SCALE to manage diverse SKUs and mixed order profiles.

Published

June 4, 2026

Read time

3 min read

Source

Manhattan Associates

After merging three Belgian wholesalers, STG centralized operations in a single Herentals facility handling 12,500 SKUs ranging from small fittings to large tanks. Manhattan SCALE replaced multiple legacy WMS platforms, enabling standardized processes, real-time labor allocation, and advanced slotting. Within two years inventory accuracy rose from 70% to 98%, OTIF from 50% to 98%, and turnover from 2.7x to 4.5x while warehouse utilization fell below 70%.

Key takeaways

Consolidated three legacy WMS instances into one Manhattan SCALE deployment across a multi-mezzanine facility

Supported mixed order profiles: bulk construction shipments and single-item next-day orders for installers

Real-time visibility enabled dynamic redeployment of operators between receiving and picking zones

Inventory accuracy improved from 70% to 98% and OTIF from 50% to 98% within two years

Warehouse utilization dropped from over 90% to under 70% while turnover increased from 2.7x to 4.5x

Market overview

SCR methodology note

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Important consideration

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