Starkey Hearing Technologies OMS Implementation Case Study

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OMS

Starkey Hearing Technologies OMS Implementation Case Study

Case study of Starkey Hearing Technologies replacing paper order forms with Handshake OMS at trade shows for instant order sync and faster fulfillment.

Published

June 4, 2026

Read time

3 min read

Source

Starkey Hearing Technologies implemented Handshake order management software to eliminate manual paper order entry during its annual Hearing Innovation Expo. Sales teams now capture orders on iPads with instant synchronization to SAP, enabling same-day fulfillment and shorter cancellation windows. The solution also introduced offline mode and a new Pitch feature for streamlined quote management.

Key takeaways

Paper order entry eliminated at trade shows with mobile OMS

Orders sync instantly to SAP for same-day fulfillment processing

Offline mode provides access to orders without network connectivity

Pitch feature enables personalized quotes without in-person meetings

Integration removes manual re-entry for customer service teams

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

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