SolidSurface.com TMS Claims Reduction Case Study

Case studies

TMS

SolidSurface.com TMS Claims Reduction Case Study

How SolidSurface.com reduced freight damage from 8% to under 1% and cut pallet weight by 104 pounds using C.H. Robinson TMS and claims support.

Published

June 4, 2026

Read time

3 min read

Source

SolidSurface.com ships heavy, oversized countertops that are prone to damage. Working with C.H. Robinson, the company redesigned pallets, educated carriers, and improved claims handling. These changes lowered damage rates below 1%, reduced freight costs 3-4%, and improved customer acceptance of minor damage claims.

Key takeaways

Damage rates dropped from 8% to below 1% after pallet redesign and carrier education.

Pallet weight reduced from 200 lb to 96 lb, cutting freight spend 3-4%.

70% of damaged shipments were accepted by customers with compensation instead of returns.

Upfront accessorial fees replaced surprise lift-gate charges for residential deliveries.

Ongoing TMS integration planned to improve BOL processing and real-time visibility.

Market overview

SCR methodology note

Vendor landscape

Leaders

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Important consideration

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