SmaRT Ride Microtransit Case Study: SacRT and Via Partnership

Case studies

TMS

SmaRT Ride Microtransit Case Study: SacRT and Via Partnership

Case study of SacRT expanding SmaRT Ride microtransit from 2 to 9 zones using Via's TMS platform, achieving 120,000+ rides and 4.8/5 rider rating.

Published

June 4, 2026

Read time

3 min read

Source

This case study details how Sacramento Regional Transit District (SacRT) partnered with Via to relaunch and scale its SmaRT Ride on-demand microtransit service. The project expanded coverage from two zones to nine zones across 116 square miles using 43 vehicles, including nine electric vehicles. Service integration with fixed-route transit, curb-to-curb and corner-to-corner options, and adaptations during COVID-19 are covered along with ridership and customer satisfaction metrics.

Key takeaways

Expanded microtransit coverage from 2 to 9 zones serving 116 square miles

Delivered over 120,000 rides with 4.8 out of 5 customer rating

28% of trips connect to other public transit modes

Fleet of 43 vehicles including 9 electric vehicles operating 7AM-7PM

Adapted service during COVID-19 to improve access to essential services

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

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