Sluyter Logistics SAP Cloud for Customer Implementation Case Study

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Sluyter Logistics SAP Cloud for Customer Implementation Case Study

Case study of Sluyter Logistics deploying SAP Cloud for Customer to replace limited CRM functionality in their Transpas ERP and improve sales and relationship management across nine locations.

Published

June 4, 2026

Read time

3 min read

Source

SAP

Sluyter Logistics, a Dutch provider of sea and airfreight, warehousing, and container transport, implemented SAP Cloud for Customer to address gaps in customer relationship management. The cloud-based CRM solution enabled mobile access to customer data, real-time opportunity management, and Outlook integration without additional hardware. The rollout began in Rotterdam and expanded to eight additional sites, supporting consistent sales processes and acquisition efforts for the 275-employee organization.

Key takeaways

SAP Cloud for Customer replaced insufficient CRM modules in existing Transpas ERP

Mobile apps on iPad and smartphones provided real-time customer data access for field staff

Outlook integration and Excel synchronization reduced manual data handling across locations

Opportunity management improved identification of customer needs and acquisition tracking

Cloud deployment eliminated hardware investments while enabling multi-site standardization

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

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