Shoreline Metro Paratransit TMS Implementation Results

Case studies

TMS

Shoreline Metro Paratransit TMS Implementation Results

Case study showing how Shoreline Metro replaced RouteMatch with Ecolane DRT, cutting vehicle use 25%, boosting hourly ridership 43%, and reducing revenue hours 27%.

Published

June 4, 2026

Read time

3 min read

Source

Shoreline Metro's paratransit division, Metro Connection, replaced inflexible RouteMatch software with Ecolane DRT scheduling and dispatch. The agency achieved measurable gains in fleet utilization, driver productivity, and reporting speed within nine months. Results include fewer vehicles in service, higher trips per hour, lower salary and maintenance costs, and same-day booking capabilities previously unavailable.

Key takeaways

Vehicle utilization fell 25% through optimized scheduling and higher trip efficiency

Hourly ridership rose 43% while operating fewer vehicles

Revenue hours declined 27% by aligning schedules to service demand

Quarterly state reporting time dropped from 4 hours to 30 minutes

Same-day and door-through-door services became feasible after go-live

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

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