Seven Steps to Reducing Order Management Lifecycle Costs

White papers

OMS

Seven Steps to Reducing Order Management Lifecycle Costs

Examines why retailers spend 18 cents per dollar on omni-channel order fulfillment and outlines seven steps to lower those costs using integrated OMS.

Published

June 4, 2026

Read time

3 min read

Source

This vendor white paper cites EKN and PwC research showing retailers incur 18% fulfillment costs on eCommerce and omni-channel orders. It identifies three primary challenges: cycle time, visibility, and operational alignment. The document presents seven practical steps for retailers to optimize inventory allocation, channel integration, order routing, and process standardization to recapture margin.

Key takeaways

Retailers average 18 cents fulfillment cost per dollar of omni-channel orders

Top challenges are order cycle time, cross-channel visibility, and inventory/operations alignment

Allocation decisions should be based on fulfillment demand, not just sales demand

Integrated order management across channels doubles within two years for surveyed retailers

Only 40% of retailers measure lead time or order cycle time year-over-year

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

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