Service Supply of Victoria Strategic Pricing Implementation Case Study

Case studies

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Service Supply of Victoria Strategic Pricing Implementation Case Study

Case study showing how a Texas plumbing/HVAC distributor used Epicor Prophet 21 Strategic Pricing to manage 60 million price combinations and improve margins by 2.9 points.

Published

June 4, 2026

Read time

3 min read

Source

Service Supply of Victoria, a 60-employee distributor with 30,000 stocked SKUs, implemented rule-based strategic pricing within its Epicor Prophet 21 ERP. The system replaced manual pricing with automated, customer- and product-specific rules derived from sales history. Results included a 2.9 margin point gain, 40% sales growth, and 50% faster order fulfillment in the first quarter after go-live.

Key takeaways

Rule-based pricing handled 60 million product-customer price combinations automatically

2.9 margin point improvement achieved across the full business after 90-day rollout

Sales volume rose 40% and profit rose 50% in first quarter post-implementation

Order fill speed increased 50% by eliminating per-line price checks at counters

Sales team acceptance achieved by tying commissions to contribution margin

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

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