Scottish Water ICC Case Study: Situational Awareness with GENESIS64

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Scottish Water ICC Case Study: Situational Awareness with GENESIS64

Scottish Water deployed ICONICS GENESIS64 to build a Situational Awareness system that integrates telemetry, customer, weather, and work data for faster event detection and response.

Published

June 4, 2026

Read time

3 min read

Source

Scottish Water serves 2.5 million households with 1.35 billion litres of water daily. Its Intelligent Control Centre implemented a data-driven platform using GENESIS64 to combine telemetry, customer contacts, Met Office weather, fleet telematics, and operations logs into unified geospatial views. The system supports proactive intervention on interruptions to supply, protects OPA performance metrics, and has delivered £3.8 million in operational efficiencies while enabling in-house customization for future needs.

Key takeaways

Integrated telemetry, customer, weather, and workflow data into single geospatial views

Enabled proactive response to supply interruptions within 6-hour target

Delivered £3.8 million operational efficiency savings and protected OPA points

Supported high-profile events including Commonwealth Games and Ryder Cup

Built with in-house customization capability using GENESIS64 configuration tools

Market overview

SCR methodology note

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