SAP Preferred Success Optimizes Crocs SuccessFactors Performance

Case studies

WMS

SAP Preferred Success Optimizes Crocs SuccessFactors Performance

Case study showing how SAP Preferred Success improved response times and issue resolution for Crocs' SAP SuccessFactors Employee Central and Onboarding implementations.

Published

June 4, 2026

Read time

3 min read

Source

SAP

Crocs engaged SAP Preferred Success during rollout of SAP SuccessFactors Employee Central and Onboarding to resolve performance issues in a multi-vendor environment. The service delivered continuous quality checks, expert scheduling, and proactive tuning that eliminated manual data handling and accelerated root-cause fixes. Knowledge transfer enabled Crocs to sustain optimal system performance after go-live without ongoing external support.

Key takeaways

Continuous quality checks before, during, and after go-live improved system response times

SAP coordinated multiple third parties and internal stakeholders to speed issue resolution

Proactive success checks and scheduled expert access reduced manual data verification

Knowledge transfer equipped Crocs to maintain performance independently post-implementation

Quarterly release documentation and webinars supported faster product adoption

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

Vendors mentioned in this report

No items found.