SAP Investigation Management for Public Sector: City of Cape Town Case Study

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SAP Investigation Management for Public Sector: City of Cape Town Case Study

Case study of City of Cape Town implementing SAP Investigation Management to digitize case lifecycle across fire, traffic, law enforcement, and disaster services.

Published

June 4, 2026

Read time

3 min read

Source

SAP

The City of Cape Town deployed SAP Investigation Management for Public Sector to consolidate investigation processes across multiple public safety agencies. The three-month implementation created a single platform for case management with standardized governance, data verification, and improved traceability. The solution eliminated duplicate records and enabled verified digital evidence for prosecution while supporting future expansion to mobile field operations and court processing.

Key takeaways

Single integrated platform replaced fragmented investigation systems across seven public safety services

Three-month implementation with zero custom coding delivered standardized case lifecycle management

Enhanced data verification and traceability support prosecution evidence requirements

Real-time situational awareness improved across emergency and non-emergency incident response

Future roadmap includes mobile incident capture and integration with court contravention systems

Market overview

SCR methodology note

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Original Source

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