SAP Intelligent Notification 365 for Reliable Critical Messaging

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SAP Intelligent Notification 365 for Reliable Critical Messaging

Case study showing how Infoways used SAP Intelligent Notification 365 to deliver 100% reliable SMS, email, and two-way notifications for schools and emergency services.

Published

June 4, 2026

Read time

3 min read

Source

SAP

Infoways Pty Ltd implemented SAP Intelligent Notification 365 to replace unreliable email systems with carrier-grade SMS, voice, and email delivery. The solution enabled automated integration with school enrollment systems, eliminated manual data entry, and maintained Australian government compliance for message encryption and routing. During a cyclone, the platform scaled from 50,000 to over 550,000 daily messages without failure.

Key takeaways

Delivered 100% message reliability versus previous email-only solution

Tripled customer base within three months of deployment

Reduced school staff time on absentee data entry by up to three hours daily

Handled 589,000 emergency messages during cyclone without service interruption

Maintained compliance with national encryption and domestic carrier routing rules

Market overview

SCR methodology note

Vendor landscape

Leaders

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Important consideration

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