SAP Hybris Cloud for Customer Implementation at IBsolution GmbH

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SAP Hybris Cloud for Customer Implementation at IBsolution GmbH

Case study showing how IBsolution integrated SAP Hybris Cloud for Customer with ERP to deliver a 360-degree customer view and cut license costs by 50%.

Published

June 4, 2026

Read time

3 min read

Source

SAP

IBsolution GmbH replaced fragmented customer data sources with SAP Hybris Cloud for Customer. The solution links CRM to the existing SAP ERP landscape, supports mobile access, and incorporates social network data. Implementation took five weeks with four hours of user training. Sales and marketing teams now generate reports, plan campaigns, and collaborate without switching systems.

Key takeaways

50 percent reduction in license costs after switching to SAP Hybris Cloud for Customer

Five-week implementation with four hours of training due to intuitive interface

360-degree customer view available on mobile devices with offline capability

Unified data storage eliminates switching between multiple systems

Faster campaign planning and reporting without IT support

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

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