SAP Hybris Cloud for Customer CRM Integration at German Utility REWAG

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SAP Hybris Cloud for Customer CRM Integration at German Utility REWAG

Case study shows how REWAG deployed SAP Hybris Cloud for Customer in 50 days to integrate CRM with SAP for Utilities and enable mobile sales access.

Published

June 4, 2026

Read time

3 min read

Source

SAP

REWAG, a German utility supplying energy and water, replaced siloed CRM data stored in emails and spreadsheets with SAP Hybris Cloud for Customer. The cloud solution integrated customer, contract, meter, and financial data with existing SAP for Utilities systems. Sales teams gained online and offline mobile access for real-time data entry and 360-degree customer views. The project delivered faster quote-to-contract cycles, improved data quality, and measurable time savings for field sales staff.

Key takeaways

CRM data consolidated from emails, spreadsheets, and manual records into one system

50-day implementation of SAP Hybris Cloud for Customer with SAP Consulting

Mobile online and offline access enables direct data entry at customer sites

Integration with SAP for Utilities provides contract, meter, and financial visibility

Faster quote-to-contract process and improved sales productivity achieved

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

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