SAP Customer Connection Program: MEGA Case Study on WMS Enhancements

Case studies

WMS

SAP Customer Connection Program: MEGA Case Study on WMS Enhancements

MEGA eG used SAP Customer Connection to request and receive functional improvements to SAP SD Sales and Billing without internal development costs.

Published

June 4, 2026

Read time

3 min read

Source

SAP

MEGA eG, a German wholesale distributor, participated in SAP Customer Connection for SD Sales and Billing 2017. The program enabled direct input to SAP developers, resulting in ten live enhancements including a next-item button for billing and automated email recipient lookup in SD orders. The wholesaler achieved faster, more transparent processes and eliminated in-house customization work.

Key takeaways

SAP Customer Connection lets users submit prioritized enhancement requests directly to SAP development teams.

MEGA implemented ten requested changes in production without allocating internal development resources.

Billing document processing gained a next-item button and automated email recipient selection.

Cross-customer collaboration and direct SAP contact accelerated delivery of requested features.

Process transparency and user efficiency improved while avoiding custom code maintenance.

Market overview

SCR methodology note

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