Sanford & Hawley Improves Productivity with Epicor BisTrack MES

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MES

Sanford & Hawley Improves Productivity with Epicor BisTrack MES

Case study shows how a four-location lumber dealer used Epicor BisTrack to centralize dispatch, reduce re-keying, and raise sales and delivery efficiency.

Published

June 4, 2026

Read time

3 min read

Source

Sanford & Hawley replaced bolt-on dispatch and scanning tools with Epicor BisTrack, integrating sales, accounts payable, dispatch, and mobile delivery across four yards. The integrated system eliminated duplicate data entry from third-party estimating software, enabled single-dispatcher scheduling with GPS journey planning, and provided customers 24x7 portal access. Results included higher sales per rep, more delivered dollars per driver, faster dispute resolution via load photos, and reduced accounts payable bottlenecks.

Key takeaways

Integrated ERP eliminated re-keying from 20/20 estimating software and improved data accuracy.

Centralized dispatch with Journey Planner raised asset utilization and dollars delivered per driver.

Mobile delivery app with electronic signatures and photos cut dispute resolution time and cost.

Accounts payable processing accelerated with real-time supplier billing visibility.

Customer portal and handheld yard ordering increased responsiveness and after-hours ordering.

Market overview

SCR methodology note

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