Sandusky Transit Paratransit Software Case Study: Growth and Integration

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Sandusky Transit Paratransit Software Case Study: Growth and Integration

Case study of Sandusky Transit System's 15-year use of TripSpark paratransit software, showing 250% ridership growth and plans to expand to fixed-route ITS.

Published

June 4, 2026

Read time

3 min read

Source

Sandusky Transit System manages demand-response and fixed-route services across Erie County, Ohio. After 15 years using TripSpark paratransit software, the agency achieved 250% ridership growth through real-time GPS tracking, integrated scheduling, and data-driven dispatching. The case study outlines how the software supports trip booking, vehicle monitoring, and rider notifications while preparing for a full ITS solution that includes fixed-route capabilities.

Key takeaways

250% ridership growth achieved over six years with TripSpark paratransit software

Real-time GPS and dispatch updates enable faster booking and accurate ETAs for riders

Integrated scheduling, dispatching, and reporting reduce time and resource costs

Software flexibility supports future expansion to fixed-route and complete ITS

Smaller agencies can access advanced transit technology previously limited to larger systems

Market overview

SCR methodology note

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