Salesforce Order Management Developer Guide

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Salesforce Order Management Developer Guide

Technical reference for customizing Salesforce Order Management, integrating storefronts, and managing order data flows.

Published

June 4, 2026

Read time

3 min read

Source

This developer guide details entity relationships, data mapping from B2C Commerce, order import processes, fulfillment orders, taxation handling, exchange APIs, payment sequencing, and Lightning components. It covers high-scale order deduplication, RMA return frameworks, and platform events for real-time order status updates.

Key takeaways

OrderSummary serves as the central object linking payments, fulfillments, adjustments, and returns

B2C Commerce order packets map directly to OrderItems, PaymentAuthorizations, and OrderAdjustmentGroups

Bulk API 2.0 is required for orders exceeding 200 combined OrderItems and adjustments

Platform events enable real-time notifications for order status, fulfillment changes, and exceptions

Exchange orders use dedicated preview and submit cart APIs with RMA return integration

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

Vendors mentioned in this report

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