Retail’s Next Act: Omnichannel Strategies for Post-COVID Store Operations

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Retail’s Next Act: Omnichannel Strategies for Post-COVID Store Operations

Guide to using store fulfillment, BOPIS, endless aisle, and mobile POS to future-proof retail operations after COVID-19.

Published

June 4, 2026

Read time

3 min read

Source

Examines how retailers can integrate physical stores into digital strategies through store fulfillment, curbside pickup, clienteling, remote selling, and contactless payments. Provides case studies from Decathlon and ANINE BING showing implementation of inventory visibility, endless aisle, and associate apps to reduce markdowns and improve sell-through during demand shifts.

Key takeaways

Store inventory can fulfill online orders to reduce delivery times and avoid aged stock markdowns.

BOPIS and curbside pickup maintain revenue while limiting in-person contact.

Clienteling and remote selling tools increase associate productivity and transaction volume by up to 5%.

Endless aisle requires real-time inventory visibility to enable full-price sell-through with lower store stock.

Mobile POS and contactless payments reduce checkout friction and support health-safe operations.

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

Vendors mentioned in this report

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