Restoration Hardware WMS Implementation Case Study

Case studies

WMS

Restoration Hardware WMS Implementation Case Study

Case study of Restoration Hardware replacing a 3PL with Manhattan Associates Warehouse Management in an 800,000 sq ft DC, achieving 22% lower cost per carton and 40% inventory reduction.

Published

June 4, 2026

Read time

3 min read

Source

Manhattan Associates

Restoration Hardware implemented Manhattan Associates Warehouse Management to bring non-furniture distribution in-house after experiencing data accuracy and inventory control issues with its third-party logistics provider. The system was deployed on IBM i in an 800,000 square foot Columbus, Ohio facility supporting both retail and direct-to-consumer channels. Results included a 22% reduction in cost per carton, 40% lower inventory levels, 25% fewer returns, and improved order accuracy across multiple brands.

Key takeaways

Replaced 3PL operations with owned DC and Manhattan WMS to regain inventory and order accuracy control

Achieved 22% reduction in cost per carton and 10% lower small package transportation costs

Reduced inventory by 40% and returns by 25% through improved fulfillment accuracy

Supported simultaneous launch of new DC, new brand, and new order management platform

Established scalable WMS foundation for multi-channel retail growth target of $1B revenue

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

Vendors mentioned in this report

No items found.