Reducing Customer Lead Times from Eight to Three Weeks with Epicor ERP

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Reducing Customer Lead Times from Eight to Three Weeks with Epicor ERP

Case study of Boers & Co implementing Epicor ERP 10 to support Quick Response Manufacturing and cut lead times by 62%.

Published

June 4, 2026

Read time

3 min read

Source

Boers & Co, a Netherlands-based precision metalworking manufacturer, upgraded from Epicor ERP 9 to ERP 10 to enable real-time shop floor visibility and accelerate its QRM strategy. Touch-screen terminals and barcoding provided instant access to inventory and scheduling data across the supply chain. The upgrade reduced customer lead times from eight weeks to three weeks and lowered indirect labor costs by 15%.

Key takeaways

Lead times reduced from 8 weeks to 3 weeks via QRM-enabled processes

Real-time inventory tracking using touch terminals and barcoding

Single view of supply chain data improved customer responsiveness

Indirect labor costs reduced by 15% after ERP 10 deployment

Rapid go-live achieved in two hours with minimal disruption

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

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