Real-Time Supply Chain Visibility Improves Customer Service at Promesa

Case studies

WMS

Real-Time Supply Chain Visibility Improves Customer Service at Promesa

Case study of Promesa's SAP S/4HANA and SuccessFactors implementation showing real-time visibility gains across finance, supply chain, and HR processes.

Published

June 4, 2026

Read time

3 min read

Source

SAP

Productos Metalúrgicos S.A. (Promesa), Ecuador's largest wholesale distributor of hardware and automotive parts, migrated from SAP ECC to SAP S/4HANA. The transition centralized administrative processes, eliminated manual tasks, and delivered real-time visibility into supplier, distribution, and financial operations. SAP SuccessFactors solutions were deployed to manage employee performance and succession, increasing productivity and engagement. Results included faster financial reporting and reduced manual HR processes.

Key takeaways

Real-time visibility across finance, supply chain, and distribution processes

Financial close time reduced from 20 minutes to 30 seconds

20% reduction in manual processes for employee development activities

Elimination of paper-based HR tasks through automated performance management

First SAP S/4HANA deployment in Ecuador supporting long-term growth

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

Vendors mentioned in this report

No items found.