REA Group Case Study: Virtual Kanban for Faster Cycle Times

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REA Group Case Study: Virtual Kanban for Faster Cycle Times

How REA Group replaced physical card walls with Planview LeanKit to gain work visibility, automate prioritization, and cut cycle times 30%.

Published

June 4, 2026

Read time

3 min read

Source

REA Group's Technology Services team adopted Planview LeanKit to manage growing support tickets and project work. Integration with ZenDesk automated card creation, enabled business-impact prioritization, and replaced static physical boards with real-time digital kanban. The change delivered 30% faster cycle times, cross-team visibility, and later expansion to HR, legal, and international offices.

Key takeaways

Physical card walls were replaced by digital boards for remote access and scalability

ZenDesk integration auto-creates cards and separates break-fix from enhancement work

Business-impact scoring replaced ad-hoc prioritization of incoming requests

Cycle time improved 30% with clearer status and reduced hand-off confusion

LeanKit later scaled to non-IT teams and planned global office rollout

Market overview

SCR methodology note

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