Productivity Inc. Epicor Prophet 21 Implementation Case Study

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Productivity Inc. Epicor Prophet 21 Implementation Case Study

Case study of Productivity Inc. deploying Epicor Prophet 21 ERP with ICE, DynaChange Rules, and Portals to improve data accessibility and process visibility.

Published

June 4, 2026

Read time

3 min read

Source

Productivity Inc., a 200-employee CNC machine tool distributor, implemented Epicor Prophet 21 ERP in 2011. The company leveraged Epicor ICE for mobility and custom integrations, DynaChange Rules for automated business logic, and DynaChange Portals for real-time process visibility. Results include streamlined registration workflows, supplier data sharing, CRM mobile access, and ISO process support through centralized data and reduced manual entry.

Key takeaways

Epicor ICE enabled custom web pages and mobile CRM access for sales reps using iPads.

DynaChange Rules automated 25 business processes including duplicate bin checks and invoice class population.

DynaChange Portals provided real-time visibility into RMAs, credits, and 60-day A/R accounts.

Centralized Prophet 21 database replaced multiple legacy systems and supported ISO certification.

Oktoberfest event registration for 3,000 attendees was streamlined using ICE lookup and contact creation.

Market overview

SCR methodology note

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Original Source

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