PetSmart Supply Chain Visibility Case Study: Store Operations Optimization

Case studies

SCP

PetSmart Supply Chain Visibility Case Study: Store Operations Optimization

Case study showing how PetSmart used real-time freight visibility to reduce delivery disruptions and free store labor across 1,650+ locations.

Published

June 4, 2026

Read time

3 min read

Source

PetSmart implemented FourKites visibility across truckload, LTL, ocean and rail to track 95% of outbound carriers with 83% consistency. Real-time ETAs and automated alerts reduced store associate time spent on receiving and eliminated call-center ETA queries. Data-driven labor allocation and carrier performance tracking delivered measurable productivity gains and supported the retailer's goal of shifting staff hours to customer-facing pet parent service.

Key takeaways

Tracked 95% of carriers within six months with 83% tracking consistency

Automated ETA alerts reduced store labor spent on delivery coordination

Eliminated call-center volume for shipment arrival questions

Used analytics to identify labor capacity and improve allocation

Achieved 80% carrier consistency target through proactive engagement

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

Vendors mentioned in this report

No items found.