Pet Supplies Plus Manhattan Active Warehouse Management Case Study

Case studies

WMS

Pet Supplies Plus Manhattan Active Warehouse Management Case Study

Case study of Pet Supplies Plus implementing Manhattan Active WM to support scalable omnichannel operations across 500+ stores and one DC.

Published

June 4, 2026

Read time

3 min read

Source

Manhattan Associates

Pet Supplies Plus replaced its legacy WMS with Manhattan Active Warehouse Management to gain cloud-native agility during COVID-19 disruptions. The versionless platform eliminated upgrade cycles, lowered TCO, and enabled continuous quarterly feature releases. Remote implementation was completed with minimal disruption, allowing rapid scaling of store fulfillment, curbside pickup, and delivery from the Seymour, IN distribution center.

Key takeaways

Cloud-native WMS removed upgrade cycles and reduced total cost of ownership

Quarterly feature releases delivered ongoing innovation without traditional upgrade projects

Remote implementation completed during pandemic with full operational continuity

Platform supports omnichannel fulfillment including curbside pickup and delivery

Automatic scaling handles demand fluctuations across 500+ retail locations

Market overview

SCR methodology note

Vendor landscape

Leaders

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Important consideration

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