PC Home Center Epicor Eagle Special Order Management Case Study

Case studies

MES

PC Home Center Epicor Eagle Special Order Management Case Study

Case study shows how PC Home Center used Epicor Eagle to automate special orders, RF cycle counting, and document management for a $20M building materials business.

Published

June 4, 2026

Read time

3 min read

Source

PC Home Center, a $20 million Indiana lumber and building materials retailer, implemented Epicor Eagle modules to manage high-volume special orders for doors, windows, cabinets, and installed kitchens. The Customer Order Management module automated PO generation, labeling, tracking, and 30-day follow-up reports. Integration with kitchen design software doubled installed sales without added staff. RF scanning achieved 95% inventory accuracy with quarterly cycle counts, while Document Management reduced monthly statement processing time.

Key takeaways

Special order automation eliminated missed orders and improved on-time fulfillment for 70% of revenue

Kitchen planning software integration doubled installed sales volume without added headcount

RF handheld scanning enabled 4x annual cycle counts and raised inventory accuracy to 95%

Document Management and signature capture reduced monthly statement processing labor significantly

Revenue grew 10-20% annually with only one additional part-time back-office employee

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

Vendors mentioned in this report

No items found.