PacSun Implements Cloud WMS for Ship-from-Store Fulfillment

Case studies

WMS

PacSun Implements Cloud WMS for Ship-from-Store Fulfillment

Case study of PacSun deploying Manhattan Active Omni to enable ship-from-store, BOPIS, and local delivery in two weeks during COVID-19 store closures.

Published

June 4, 2026

Read time

3 min read

Source

Manhattan Associates

PacSun replaced its on-premise order management system with Manhattan Active Omni to support omnichannel fulfillment. The cloud-native platform allowed the retailer to activate ship-from-store capabilities across 330 locations in two weeks when pandemic lockdowns closed stores and restricted DC operations. Associates shipped up to 40,000 units daily from stores, protecting seasonal inventory and achieving record margins. The system also integrated same-day delivery partners to bypass carrier congestion during peak periods.

Key takeaways

Ship-from-store implemented in two weeks across 330 locations during COVID-19 closures

Single associate per store shipped up to 40,000 units daily, protecting seasonal inventory

Cloud-native WMS eliminated upgrade cycles and delivered automatic feature releases every 90 days

Local delivery integration with Lyft, DoorDash, and Uber reduced reliance on congested carriers

Real-time inventory visibility enabled accurate order promising across all channels

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

Vendors mentioned in this report

No items found.