Case studies
WMS

Pacific Sunwear WMS Upgrade and Labor Management Results

Case study of Pacific Sunwear's Manhattan WMS 2010 upgrade and Labor Management deployment across a 430,000 sq ft DC.

Published
June 4, 2026
Read time
3 min read
Source
Manhattan Associates

Pacific Sunwear upgraded its Warehouse Management System to Manhattan Associates 2010 and implemented Labor Management to increase distribution efficiency. The project delivered a 15% productivity gain and 10% labor cost reduction while minimizing downtime during go-live. The retailer also reduced custom code by moving closer to base system functionality and improved associate performance tracking.

Key takeaways

WMS upgrade completed with zero business disruption over a weekend

15% productivity increase achieved through Labor Management rollout

10% reduction in labor costs after system deployment

Reduced custom code by adopting base functionality in 2010 release

Performance data now used to adjust associate compensation fairly

Market overview

On this page
Key takeawaysMarket overviewVendor landscapeLeadersImplementation considerations
download pdf
Want deeper analysis on vendors?
Request Briefing

Related research

Analysis
The Rip-and-Replace Trap

Replacing a core system all at once is the most expensive and most dangerous way to modernize, and the record of failure is long and costly. This is why rip-and-replace fails so often, and how to modernize incrementally, in production, without betting the business on a single go-live

Jay Sharma
2026
Buyer's Guide
WMS
Dock Appointment Scheduling

A practitioner’s guide to evaluating, costing, and selecting dock appointment scheduling software: what these systems do, why they are distinct from yard management, why the market has no reliable size, how the vendors stack up in 2026, and how to cut detention and congestion at the dock.

Supply Chain Research
2026
Buyer's Guide
SCP
Retail & Merchandise Planning

A practitioner’s guide to evaluating, costing, and selecting retail merchandise planning software: what these systems do, how the five planning functions differ, why the market resists a single number, why Gartner retired its dedicated quadrant, how the vendors stack up in 2026, and what they cost.

Supply Chain Research
2026
E:
contact@supplychainresearch.com
Request Briefing
Research
News & analysisResearch libraryIndustry ObservatoryField Intelligence
Vendors
Warehouse management Transportation managementOrder managementSupply chain planningPoint of saleManufacturing execution systemsRobotics and Automation
Company
About usOur methodologyContact us
Privacy policyTerms and conditionsCookie policy

© Supply Chain Research 2026