Pacesetter Sports Epicor Eagle Implementation Case Study

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Pacesetter Sports Epicor Eagle Implementation Case Study

Case study of Pacesetter Sports replacing legacy system with Epicor Eagle for real-time customer tracking, remote access, and order history visibility across retail and team sports operations.

Published

June 4, 2026

Read time

3 min read

Source

Pacesetter Sports, a single-location sporting goods retailer in Terre Haute, Indiana, implemented Epicor Eagle to support growth in team, institutional, and corporate sales. The system replaced an outdated platform lacking customer segmentation and remote capabilities. Key outcomes include instant access to detailed customer order history, email invoicing, and unified visibility across sales, purchasing, and finance functions.

Key takeaways

Replaced legacy system with Epicor Eagle to handle expanding team sports and retail operations

Enabled real-time customer tracking and drill-down into order history by school, sport, and job

Provided remote system access for off-site visibility without workflow interruption

Reduced costs through email invoice delivery instead of print and mail

Improved cross-department coordination between sales, AP, AR, purchasing, and receiving

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

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