Order Management Is the New POS: Unified Commerce Platform Report

White papers

OMS

Order Management Is the New POS: Unified Commerce Platform Report

Examines why retailers are replacing channel-specific systems with a single order management solution to enable real-time inventory visibility and unified commerce.

Published

June 4, 2026

Read time

3 min read

Source

The report analyzes findings from BRP's 2015 POS/Customer Engagement Benchmarking Survey showing that 250% more retailers plan to implement a single order management platform within three years. It explains how centralized OMS replaces fragmented legacy POS, web, and mobile systems to support endless aisle fulfillment, cross-channel returns, and real-time customer data access while reducing technology complexity.

Key takeaways

250% increase expected in single OMS adoption over three years

32% of retailers offer buy-anywhere-ship-anywhere but nearly half report poor performance

Unified OMS delivers one version of truth for inventory and customer data across channels

Centralized platform reduces store-level devices, licenses, and security overhead

Real-time visibility enables immediate fulfillment routing and out-of-stock response

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

Vendors mentioned in this report

No items found.