Open Retailing Guide: Why Openness Matters for Self-Service
Explains why open APIs, modular hardware, and ecosystem flexibility are required to keep pace with evolving self-service checkout and consumer journeys.
This white paper outlines the strategic need for openness in retail IT infrastructure. It details how open APIs, modular hardware, and platform-based services reduce vendor lock-in, lower TCO, and enable rapid integration of third-party technologies. The document links changing consumer behavior, including higher self-service adoption and omnichannel expectations, to the requirement for flexible, best-of-breed self-service solutions.
Open APIs and modular architecture prevent vendor lock-in and reduce migration costs
Self-service checkout requires integration of multiple vendor technologies including payment, scanning, and security
Platform approach allows step-by-step upgrades without rip-and-replace projects
Consumer demand for faster, low-touch checkout is driving self-service adoption across grocery and retail
Open Retailing enables consistent consumer and staff experiences across kiosks, mobile, and staffed lanes
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