One Care NEMT Case Study: Centralized Scheduling with TripSpark

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One Care NEMT Case Study: Centralized Scheduling with TripSpark

Case study showing how One Care improved coordination and efficiency for 465 daily NEMT trips across 33 vehicles using TripSpark demand response software.

Published

June 4, 2026

Read time

3 min read

Source

One Care, a Canadian nonprofit, implemented TripSpark DriverMate and NovusDR to replace fragmented agency scheduling with centralized demand response and NEMT operations. The deployment addressed inconsistent eligibility rules, funding structures, and data sharing among partner agencies. Results included streamlined planning, improved communication, and measurable gains in operational efficiency and service capacity for older adults and frail clients.

Key takeaways

Centralized scheduling replaced fragmented agency processes across Huron and Perth Counties.

TripSpark software enabled real-time data sharing, routing, dispatching, and billing for 465 daily trips.

Partner agencies gained immediate access to accurate eligibility, funding, and scheduling information.

Employee time shifted from manual coordination to service delivery and capacity expansion.

System supports 33 vehicles serving seniors, adults with disabilities, and medical transport needs.

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