Omni-2000 UK Research: Click & Collect and Omnichannel Retail Metrics

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Omni-2000 UK Research: Click & Collect and Omnichannel Retail Metrics

Analysis of 289 UK retail chains showing 64% click & collect adoption, 36.7% inventory visibility, and 58.5% BORIS capability.

Published

June 4, 2026

Read time

3 min read

Source

OrderDynamics Omni-2000 UK research examines omnichannel capabilities across 289 retail chains with 10+ stores. The study measures ecommerce presence, click and collect (BOPIS), inventory visibility, returns policies, and social commerce adoption using direct website audits. Results show the UK leads global markets in click and collect maturity, though active inventory visibility declined year-over-year.

Key takeaways

64.0% of UK retailers offer click and collect services

36.7% provide basic active inventory visibility across channels

58.5% support Buy Online Return In-Store (BORIS)

71.6% offer free shipping with average minimum basket of £43.38

Only 15.2% of retailers enable Instagram or social commerce purchases

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

Vendors mentioned in this report

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