OILES CORPORATION Expands Operations with SAP Solution Manager

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WMS

OILES CORPORATION Expands Operations with SAP Solution Manager

Case study showing how OILES CORPORATION used SAP Solution Manager and Enterprise Support to standardize global IT operations and reduce external spending.

Published

June 4, 2026

Read time

3 min read

Source

SAP

OILES CORPORATION consolidated multiple SAP systems and achieved 99.96% availability while cutting external IT costs by 63% below industry average. SAP Solution Manager enabled global process standardization and faster incident resolution, with 74% of incidents handled internally by the help desk. The company also leveraged the SAP Enterprise Support Advisory Council for continuous improvement and upskilling.

Key takeaways

SAP Solution Manager consolidated global SAP systems and standardized business processes across regions

74% of incidents resolved internally by the help desk, reducing reliance on external support

External IT spending reduced 63% below industry average while reaching 99.96% system availability

SAP Enterprise Support Advisory Council provided ongoing optimization and IT team upskilling

Global IT simplification placed OILES in the top 15% for ERP system and custom code efficiency

Market overview

SCR methodology note

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