Ohio State University Paratransit TMS Implementation Case Study

Case studies

TMS

Ohio State University Paratransit TMS Implementation Case Study

Case study showing how OSU replaced a legacy database with TripSpark NovusDR TMS to raise trips per hour without adding vehicles.

Published

June 4, 2026

Read time

3 min read

Source

Ohio State University’s Transportation and Parking Services replaced an outdated database with TripSpark’s NovusDR demand-response TMS and DriverMate tablets. The browser-based system automated scheduling and routing, eliminated manual radio dispatch, and enabled real-time trip combining. Results included higher vehicle productivity, lower operating costs, and improved service levels for faculty, staff, and students with disabilities.

Key takeaways

Legacy database replaced by automated demand-response TMS

Trips per hour increased by combining multiple passenger requests

No new vehicles or drivers required to expand capacity

Real-time schedule updates and in-vehicle tablets reduced radio traffic

Future expansion planned for passenger portal and automated notifications

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

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