nShift TMS Delivery Management Business Value Creation Study

White papers

TMS

nShift TMS Delivery Management Business Value Creation Study

Simon-Kucher analysis of nShift multi-carrier TMS value based on 46 customer interviews. Quantifies time savings, cost reduction, and ROI from automated booking, tracking, and carrier management.

Published

June 4, 2026

Read time

3 min read

Source

This 2021 white paper by Simon-Kucher & Partners examines how nShift's multi-carrier delivery management platform creates business value for B2B and B2C shippers. Based on interviews with 46 customers across retail, manufacturing, and 3PL, it details quantified benefits including up to 50% time savings on order booking, 50% reduction in customer support workload, and 13% ROI from avoided surcharges. The study also covers non-quantified advantages such as centralized visibility, simplified carrier switching, and reduced development costs versus in-house solutions.

Key takeaways

93% of interviewed customers rated nShift's solution as delivering very good value relative to investment

Automated booking and label printing delivered up to 50% reduction in manual processing time

Track and trace functionality cut customer support workload by approximately 50%

Centralized carrier management avoided surcharges and generated ~13% ROI on cost savings

Customers reported lower development and maintenance costs versus building in-house carrier connections

Market overview

SCR methodology note

Vendor landscape

Leaders

Implementation considerations

Important consideration

Original Source

Vendors mentioned in this report

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